Shipping policy
Latest update: 06/02/2026
Our customer service is available Monday to Friday from 10 am to 5 pm
(Paris time) except on public holidays:
Contact Customer Service
Your request will be processed within 1-2 business days.
Thank you for understanding.
SHIPPING ZONES
Products purchased on maisoncrivelli.com can only be delivered to the following locations:
- Europe: Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland
- Asia: Hong Kong, India, Malaysia, Singapore
- Middle East: Bahrain, Oman, Saudi Arabia, United Arab Emirates (UAE)
For shipping to the United States (USA), please refer to maisoncrivelli.us
COMPLIMENTARY SHIPPING
Complimentary shipping is available with a minimum order of:
- European Union (with exceptions)*: €50
- Switzerland: €60
- Other destinations: €100
*Exceptions include: Bulgaria, Croatia, Cyprus, Finland, Greece, Ireland, Malta, Romania.
For these countries, complimentary shipping is available on orders of €100 or more.
Shipping fees do not include customs & import fees, which will be calculated separately for destinations outside the European Union.
SHIPPING CARRIERS, DELIVERY TIMES AND FEES
| ZONE | COUNTRY | COMPLIMENTARY SHIPPING THRESHOLD | SHIPPING |
| EUROPE |
France, Monaco |
€50 |
STANDARD €6 (Colissimo, 2-3 business days) EXPRESS €9.6 (Chronopost Express, 1-2 business days) |
| EUROPE |
Belgium, Luxembourg, Netherlands |
€50 | €12 (Chronopost, 2-5 business days) |
| EUROPE |
Sweden |
€50 |
€12 (DHL, 4-7 business days) |
| EUROPE |
Portugal, Spain, Italy, |
€50 |
€12 (DHL, 2-5 business days) |
| EUROPE | Denmark |
50 € |
10 € (Colissimo, 4 à 7 business days) |
| EUROPE | Czech Republic, Slovakia | 50 € | €16 (Colissimo, 2-5 business days) |
| EUROPE |
Poland, Hungary, Slovenia |
€50 | €15.6 (Colissimo, 2-5 business days) |
| EUROPE |
Estonia, Latvia, Lithuania, |
€50 | €15.60 (Colissimo, 2-5 business days) |
| EUROPE | Croatia | €100 |
15 € (Chronopost, 2 à 5 business days) |
| EUROPE |
Switzerland |
€60 | €12 (Colissimo, 2-3 business days) |
| EUROPE |
Serbia |
€100 |
28 € (DHL, 1-4 business days) |
| EUROPE |
Ireland |
€100 |
13€ (Chronopost, 2-5 business days) |
| EUROPE | Finland | €100 |
12€ (Chronopost, 2-5 business days) |
| EUROPE | Greece | €100 |
12€ (Chronopost, 2-5 business days) |
| EUROPE |
Malta |
€100 | €25.20 (DHL, 2-5 business days) |
| EUROPE | Cyprus | €100 | €24 (DHL Connect, 2-5 business days) |
| EUROPE | Bulgaria | €100 | €13 (DHL Connect, 2-5 business days) |
| EUROPE | Romania | €100 | €13 (DHL Connect, 2-5 business days) |
| EUROPE | Norway | €100 | 13€ (Chronopost, 2-5 business days) |
| EUROPE |
Albania, Andorra, Guernsey, Jersey, Liechtenstein, San Marino |
€100 | €28.50 (DHL, 2-5 business days) |
| ASIA | Hong Kong, Indonesia, Malaysia, Singapore | €100 | €26 (DHL, 2-5 business days) |
| ASIA | India | €100 | €26 (FedEx, 5-8 business days) |
| MIDDLE EAST |
United Arab Emirates |
€100 | €32 (DHL, 2-5 business days) |
| MIDDLE EAST |
Saudi Arabia, Bahrain, Oman |
€100 | €38 (DHL, 2-5 business days) |
Delivery times are estimated and include a maximum processing time of 72 hours.
DELIVERY RESTRICTIONS
Orders cannot be delivered to hotels or PO boxes.
Orders will always be refused if the delivery address provided at the time of purchase corresponds to:
- a post office box;
- a non-fixed address or residence (such as mobile homes, caravans, campsites, or any other non-permanent locations that do not allow for secure hand-to-hand delivery);
- or a collective location where an individual address cannot be clearly and permanently assigned to a specific person or legal entity.
Maison Crivelli reserves the right to cancel any order that does not comply with these rules.
For certain countries, express shipping is the only available option.
Delivery of the following products:
- Extraits de Parfum Discovery Set
- Eaux de Parfum Discovery Set
- 5 ml bottles of perfume extracts
cannot always be guaranteed in all countries due to shipping rates applied by carriers.
SHIPPING AND DELIVERY
Products are shipped to the address provided at the time of purchase.
Maison Crivelli will do its very best to ensure orders are delivered within the specified times and will keep you updated on the progress of your order by email.
DELIVERY ISSUES
The customer must check the conformity and condition of their order upon delivery, refuse any damaged parcel, and immediately report any issue (damaged package, missing item, delay, etc.) to customer service, after noting it on the delivery receipt presented by the carrier.
Any claim relating to a missing, damaged, non-conforming product, or any delivery irregularity must be submitted to Customer Service within a reasonable period following receipt of the order and must be accompanied by any relevant supporting evidence, including, but not limited to, photographs, a detailed description of the issue, or any documents provided by the carrier. The Seller reserves the right to request any additional information necessary to investigate and process the claim in accordance with applicable legal obligations, and may refuse a refund and report any suspected fraudulent activity or attempted fraud.
MAISON CRIVELLI cannot be held responsible for any consequences resulting from delivery delays that are beyond its control.
RETURNS AND REFUNDS
You have 14 days from the date you receive your order to request a return and refund.
For any requests, please contact customer service and provide your order number and the reason for your return. Our team is here to assist you with the process.
For more information on our return policy, please review the terms and conditions below.
Products must be returned in new, unused condition, in their original packaging and sealed in cellophane, for hygiene reasons.
Maison Crivelli reserves the right to refuse a return if the returned products do not comply with the terms of sale.
Maison Crivelli commits to issuing a refund within 14 days of receiving the product, and the refund will be processed via the same payment method used at the time of the order.
Please note that, due to logistical constraints, we do not accept returns for the following destinations: Hong Kong, India, Malaysia, Singapore, Bahrain, and Oman.