Last update: 09/04/2026

1. PURPOSE

These general terms and conditions of use and sale (hereinafter "GTC") aim to define the rights and obligations of MAISON CRIVELLI – SAS with a capital of €1,632.00, having its registered office at 280 Rue Saint-Honoré, 75001 PARIS, SIREN 833 175 029 RCS Paris, VAT FR 96833175029, REP CITEO No. FR245348_01SOPP  (hereinafter "MAISON CRIVELLI") and non-professional consumers and buyers (hereinafter the "Customer") wishing to purchase the products offered for sale by MAISON CRIVELLI (hereinafter the "Products") on its website www.maisoncrivelli.com (hereinafter the "Website").

 

They represent the sole basis of the commercial relationship between MAISON CRIVELLI and the Customer (MAISON CRIVELLI and the Customer may be referred to collectively as "the Parties").

 

The Customer acknowledges that they have the legal capacity to enter into contracts and purchase the Products offered on the Website.

 

On the Website, MAISON CRIVELLI allows the Customer to order MAISON CRIVELLI brand products (hereinafter "the Product(s)") online in accordance with these general terms and conditions of use and sale

 

The Customer declares that they (i) have read these GTC and the general terms and conditions of use of the Website and (ii) have accepted them by ticking the box provided for this purpose on the order summary page and prior to confirming the said online order.

Any order placed with MAISON CRIVELLI therefore implies the Customer's unreserved and unrestricted acceptance of these GTC.

These GTC may be modified at any time and without notice by MAISON CRIVELLI, the applicable GTC being those in force on the date of the Customer's order.

These GTC shall prevail, where applicable, over any other version or any other contractual document.

 

2. PRODUCT CHARACTERISTICS

The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity, are presented on the website www.maisoncrivelli.com.

 

The Customer is required to read them before placing an order.

 

The Products comply with the regulations in force applicable to cosmetics and home fragrance products.

 

The Customer is informed that, depending on their internet browser and the screen used, there may be color variations between the photos of the Products on the Website and the products delivered to the Customer. MAISON CRIVELLI cannot be held responsible for these visual differences, which do not affect the essential characteristics of the Products.

3. ACCOUNT CREATION

Creating an account on the Website is mandatory in order to benefit from all private offers, private sales, or any other commercial operations reserved for the Website's customers.

By creating an account, the Customer accepts our data protection policy as set out in Article 11 of these GTC and declares that all the information provided is true and accurate. This information includes: surname, first name, postal address, email address, telephone number, etc.

3.1. Logging into your account:

- Go to www.maisoncrivelli.com

- Click on the Account icon at the top right of your screen

- Enter your email address.

- A verification code will be sent to you by email. Enter this code instead of a password.

- Click on "Log in."

 

If you are unable to log in with your email address, please log in with an alternative email address or contact our customer service department.

3.2. Change any information related to your account

-Log in to your account by following the steps outlined in 3.1

-Go to the "Account Details" tab.

-Enter the new information

-Click on "Save changes"

The Customer is informed that their username and password are personal and confidential and, as such, they undertake to keep their password secret and not to disclose it to any third party for any reason whatsoever.

 

The Customer is responsible for the consequences of providing false or inaccurate information or information that is unlawful to disclose.

4. ORDER

4.1. Placing an order

The ordering process consists of the following steps, which the Customer is asked to follow by filling in and checking the information required at each stage:

 

-       On the page corresponding to each Product, choose a format and click on "Add to cart."

-       Add Products within the authorized limit

-       When the selection process is complete, click on the Cart icon at the top right of the page, then click on "Confirm order."

-       On the order summary page, enter your gift code if you have one, then click on "Place order." Only one gift code is accepted per order.

-       Log in with your email address and identify yourself to your account if you have one, or fill in the requested information

-       Choose a payment method.

-       Confirm your order.

4.2. Order confirmation

The Customer has the opportunity to check the details of their order and its total price and to correct any errors before confirming their order.

 

The Customer will receive an email confirming the order and summarizing the details of the items ordered.

 

No order will be considered until payment of the full amount owed by the Customer has been accepted.

 

The Customer can track the progress of their order on the Website under the heading "My Account > Orders."

MAISON CRIVELLI reserves the right to cancel or refuse an order in the event of suspected fraud or a dispute with the Customer concerning payment for a previous order.

 

MAISON CRIVELLI does not intend to sell Products on the website www.maisoncrivelli.com to professionals, but only to consumers for their personal needs.

 

MAISON CRIVELLI therefore reserves the right to refuse orders for the same Product in large quantities and comprising more than 5 identical items.

4.3. Product availability

The Products presented on the website www.maisoncrivelli.com are offered for sale in the following territories: France and for export to certain countries (see list of countries in Article 7. Delivery).

 

Product offers are valid as long as they are visible on the Website, while stocks last. MAISON CRIVELLI informs the Customer of the availability of Products sold on the Website at the time of order confirmation.

 

 

If, despite MAISON CRIVELLI's best efforts, the Products ordered are unavailable, MAISON CRIVELLI will inform the Customer by email as soon as possible. The Customer's order will then be canceled. The Customer will be refunded any sums already paid within thirty (30) working days from the date on which the Customer was informed of the cancellation of their order by MAISON CRIVELLI, using the same payment method used for the order.

5. PRICES

Products are invoiced on the basis of the prices in force on the Website at the time of payment for the order.

 

The Customer acknowledges and accepts that the prices of the Products may vary between the Website and stores, and that under no circumstances shall this price difference give rise to a request for a full or partial refund of the Products purchased either on the Website or in stores, except in the exercise of the Customer's right of withdrawal under the conditions set out in Article 9 of these GTC.

 

The prices of the Products displayed on the Website are in euros, including all taxes. They do not include shipping, transport, and delivery costs or any applicable discounts.

 

Shipping, transport, and delivery costs are indicated in the Customer's shopping cart before the order is finally confirmed.

 

Customs duties, local taxes, import duties, or similar charges may be payable. These shall be borne by and shall be the sole responsibility of the Customer.

 

The payment requested from the Customer corresponds to the total amount of the order, including the shipping, transport, and delivery costs referred to in paragraph 3 of this article.

 

MAISON CRIVELLI reserves the right to modify the prices of the Products at any time, without such modification affecting an order that has already been confirmed.

6. PAYMENT

The total amount of the order must be paid in full on the day the Customer places the order. It is upon payment that the order becomes final and the contract is deemed to have been formed.

 

The sums paid by the Customer shall in no case be considered as a deposit.

 

The Customer pays for their order using the following methods:

-by credit card (Visa, Eurocard/Mastercard, or other eligible credit cards). Transactions made on the Website are entrusted to our secure online payment provider. The Customer's credit card payment details are protected and encrypted by our provider.

-via their PayPal account.

 

By clicking on "pay," the Customer confirms that they are the owner of the credit card or the PayPal account.

 

Maison Crivelli reserves the right to verify the customer's information for purchases above a certain amount to ensure the best experience.

 

No cash on delivery shipments will be accepted, regardless of the reason.

7. DELIVERY

7.1 Delivery terms

 

Products purchased on the maisoncrivelli.com website can only be delivered to the following territories: European Union member countries, Albania, Serbia, Andorra, Guernsey, Jersey, Liechtenstein, San Marino, Switzerland, Malta, Norway, United States (USA), South Korea, Hong Kong, Indonesia, Malaysia, Singapore, Thailand, Saudi Arabia, Bahrain, Kuwait, Oman, United Arab Emirates, Brazil, and India.

 

This list is subject to change at any time by Maison Crivelli. The countries eligible for delivery will be listed on the website at the time of the Customer's order.

 

It is not possible to place an order for any delivery address located outside these territories.

 

MAISON CRIVELLI delivers its Products using the following carriers:

Colissimo, Chronopost, Chronopost Express, DHL, DHL Connect, Fedex

 

Unfortunately, delivery of the following products cannot be guaranteed in all countries due to the rates charged by carriers:

 

– Perfume extract discovery set

– Eau de parfum discovery box

– 5 ml perfume extract format

 

Products purchased on the Website will be delivered in accordance with the shipping times mentioned at the time of ordering and to the postal address indicated when the order was placed.

Maison Crivelli cannot therefore be held liable in any way whatsoever when the delay is attributable to the Customer, i.e. either in the event of the recipient's absence at the time of delivery of the Product or in the event of an input error on the part of the Customer when placing the order.

The delivery times indicated on the Website are for information purposes only.

 

Orders will always be refused if the delivery address provided at the time of ordering is:

- a post office box;

- a non-fixed address or domicile (mobile homes, caravans, campsites, and other non-fixed domiciles or those that do not allow for secure hand delivery);

- or a collective location (hotel) where an individual address cannot be clearly and permanently assigned to a natural or legal person.

Maison Crivelli reserves the right to cancel any order that does not comply with these rules.

 

MAISON CRIVELLI undertakes to make every effort to deliver the Products ordered by the Customer within the specified time frame, after validation of the order and subject to payment thereof.

 

MAISON CRIVELLI undertakes to inform the Customer by email of the progress of their order.

 

In the event of a delay in delivery of the order, the Customer may, after an initial formal notice has remained unsuccessful, terminate the contract under the conditions of Article L.216-6 of the French Consumer Code, and as such Maison Crivelli will reimburse the Customer for all sums paid at the latest under the conditions provided for in Article 10.

 

MAISON CRIVELLI cannot be held liable for the consequences of a delay in delivery that is not its fault or due to force majeure.

 

7.2 Receipt of Products and inspection

 

The Customer must check the external condition of the package and the products upon delivery and verify that the products delivered to them correspond to their order. Any anomaly concerning the delivery (damaged packages, missing or damaged products) must be noted on the delivery receipt presented by the carrier at the time of delivery. The Customer must also report this anomaly to customer service.

Any anomaly (missing, damaged, or non-compliant product) must be reported within 48 hours of receipt, accompanied by clear photographs (product, packaging, label, batch number). After this period, the order is deemed to have been checked, to be complete, and to have no apparent damage.

 

 In the event that the Customer has reported a missing Product or a package that has not been received or is damaged, an investigation will be opened with the carrier. Our customer service department will request the necessary information for the investigation in order to file a claim with the carrier on legal grounds.

 

Maison Crivelli reserves the right to refuse any report without effective evidence that does not allow legal action to be taken against the carrier.

 

If, at the end of this investigation:

- the Product is found, it will be re-routed to the delivery address specified on the order form.

- If the Product is not found and is declared lost, based on the results of the investigation, a refund of the total amount paid for the Product will be issued.

- If the Product is damaged, it may be returned and, after verification by Maison Crivelli, a refund for the price of the Product will be made under the conditions set out in Article 10. The Customer must return the Product(s) concerned by following the Product return procedure described in Article 10.

 

 The refund will be made using the same means of payment as that used by the Customer for the initial transaction.

 

However, with any proof of delivery, customer service reserves the right to refuse the refund and report any attempts at fraud.

8. TRANSFER OF OWNERSHIP AND RISK

MAISON CRIVELLI retains ownership of the Products until full payment of the order (price of the Products and related costs) by the Customer.

 

Any risk of loss or damage to the Product is transferred to the Customer at the moment when the Customer or a third party designated by the Customer takes physical possession of the Product.

9. RIGHT OF WITHDRAWAL

In accordance with the provisions of Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the Product(s) to exercise their right of withdrawal from MAISON CRIVELLI, without having to provide any justification. When the deadline expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.

 

If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded in full under the conditions set out in Article 10. The return shipping costs shall be borne by the customer.

 

To exercise their right of withdrawal, the Customer must notify MAISON CRIVELLI of their decision to withdraw using the withdrawal form template available in the Appendix below these GTC, by contacting customer service.

 

The Customer will receive an email acknowledging their decision to withdraw as soon as possible.

 

The Customer must comply with the conditions and procedure for returning Products described in Article 10. 

10. RETURNS AND REFUNDS

You have 14 days from the date you receive your order to request a return and refund.

For any requests, please contact customer service and provide your order number and the reason for your return. Our team is here to assist you with the process.

For more information on our return policy, please review the terms and conditions below.

Products must be returned in new, unused condition, in their original packaging and sealed in cellophane, for hygiene reasons.

 

Maison Crivelli reserves the right to refuse a return if the returned products do not comply with the terms of sale.

Maison Crivelli commits to issuing a refund within 14 days of receiving the product, and the refund will be processed via the same payment method used at the time of the order.

Please note that, due to logistical constraints, we do not accept returns for the following destinations: Hong Kong, India, Malaysia, Singapore, Bahrain, Kuwait, and Oman.

 

11. WARRANTIES AND LIABILITIES

 

11.2 Complaints and quality issues

 

For any claim regarding a product purchased on Maisoncrivelli.com, our customer service team remains fully at your disposal to assist you.

 

For products purchased through one of our authorized retailers or in-store, we kindly invite you to contact the point of sale directly, as they will be able to provide you with the appropriate assistance in accordance with their terms and conditions of sale.

 

 

Maison Crivelli pays close attention to the quality of its creations, with each Product undergoing strict checks before shipment.

 

 

As our products are formulated without aggressive preservatives, they must be stored away from heat, light, and humidity. Maison Crivelli cannot be held responsible for any deterioration due to inappropriate storage conditions or improper use (e.g., spraying on clothing, exposure to extreme temperatures, etc.).

 

Any complaints regarding quality defects (abnormal variations in smell, color, texture, or technical problems with a spray bottle) must be sent to customer service along with the following details:

 

- Clear photographs of the product from different angles,

- The batch number indicated on the bottle and/or its packaging,

- A precise description of the defect observed.

 

We remind you that perfumes must be used exclusively on the skin, and that Maison Crivelli cannot be held liable for any damage resulting from improper use (clothing, exposure to heat, improper storage).

 

11.3 Liability

 

MAISON CRIVELLI cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including service interruption, external intrusion, or the presence of computer viruses.

12. INTELLECTUAL PROPERTY

The content of the Website is the exclusive property of MAISON CRIVELLI.

Under no circumstances is the Customer authorized to download or modify all or part of the Website, including its content (listed products, descriptions, images, videos, etc.).

 

The Website or any part of the Website may not be reproduced, copied, sold, or exploited for commercial or professional purposes without the express prior written consent of MAISON CRIVELLI.

 

In general, MAISON CRIVELLI remains the owner of all intellectual property rights to the photographs, videos, presentations, brands, bottles, packaging, and other distinctive signs appearing on the Website. The Customer therefore undertakes not to reproduce or exploit the aforementioned rights and elements without the express prior written authorization of MAISON CRIVELLI, which may make such authorization conditional upon financial compensation.

13. PERSONAL DATA

The Customer is informed and accepts that their personal data may be collected on the Website and used by MAISON CRIVELLI, which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "General Data Protection Regulation" or "GDPR").

 

The data collected are as follows:

 

Data collected	Purpose of processing	Legal basis	Retention period	Recipient of the data
Last name, first name, delivery address, billing address, email, telephone number	Order management	Contract	For the entire duration of the contractual relationship + 5 years (legal limitation period). Legal archives (invoices): 10 years (legal obligation under the Commercial Code).	Service providers, subcontractors, accounting department
Last name, first name, postal address, email	Creation of customer account	Consent	Until the account is deleted or after 3 years of prolonged inactivity.
Email	Commercial communication	Consent	Maximum of 3 years from the last contact (e.g., click, purchase) or the end of the relationship.	Service providers, subcontractors,
Bank details	Retention of credit card data following a payment	Law	Proof of payment (complaint): 13 months (or 15 months for deferred debit) in secure storage. Electronic wallet: Until consent is withdrawn or the card expires.	Service providers, subcontractors,
IP address	Targeted advertising, cookies	Consent	13 months for the lifetime of trackers	Service providers, subcontractors,

 

Data is not transferred outside the European Union.

 

MAISON CRIVELLI uses tracking technologies, including cookies, to improve the Website and adapt it to the Customer's needs.

 

MAISON CRIVELLI undertakes to use Customers' confidential information only in connection with the operation of its Website.

 

In accordance with the provisions of the French Data Protection Act of January 6, 1978, amended by Law No. 2018-493 of June 20, 2018 on the protection of personal data, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the Customer has the right to access, rectify, erase, restrict, object to, and transfer personal data concerning him/her contained in MAISON CRIVELLI's files.

 

The Customer also has the right to lodge a complaint with the French Data Protection Authority (CNIL), in particular on its website www.cnil.fr.

 

For any information or complaints relating to data processing, the Customer may contact MAISON CRIVELLI online or by post at the following address: MAISON CRIVELLI 27 rue de la Bienfaisance 75008 Paris FRANCE.

 

In accordance with applicable legal provisions, we inform you of your right to register on the BLOCTEL do-not-call list.

14. FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described in these GTC, results from a case of force majeure within the meaning of Article 1218 of the Civil Code.

 

The party observing the force majeure event must immediately inform the other party in writing of its inability to perform its obligation and provide justification for this.

 

The performance of these GTC shall be suspended for the duration of the force majeure event. The suspension of obligations shall in no case be a cause for liability or give rise to the payment of damages or interest or late penalties. MAISON CRIVELLI shall nevertheless endeavor, as far as possible, to bring the force majeure or fortuitous event to an end or to find a solution enabling it to perform its contractual obligations.

 

If the force majeure or fortuitous event is definitive or exceeds a period of [sixty] (60) days, these GTC shall be automatically terminated without formalities. In this case, any sums paid by the Customer in connection with their order shall be refunded.

15. GENERAL PROVISIONS

15.1. Autonomy of provisions

If any provision of these GTC is declared null and void or unenforceable by a competent court, the provision(s) shall be deemed unwritten and shall not affect the validity of the other provisions. These GTC shall nevertheless continue to govern the commercial relationship.

15.2.  Changes and amendments to the GTC

These GTC may be modified at any time and without notice by MAISON CRIVELLI, the applicable conditions being those in force on the date of the Customer's order.

15.3. Applicable law – Language

These GTC and the transactions arising therefrom are governed by and subject to French law.

These GTC are written in French. In the event that they are translated into a foreign language, only the French text shall be deemed authentic in the event of a dispute.

15.4. Disputes

Any dispute must first be subject to an attempt at amicable settlement.

The request for amicable settlement must be made to our customer service department.

 

The Customer is informed that, in the event of a dispute, they may resort to the consumer mediation procedure under the conditions provided for in Title I of Book VI of the Consumer Code and, in particular, to MÉDIATION DE LA CONSOMMATION & PATRIMOINE – 12 Square Desnouettes – 75015 PARIS.

 

In accordance with the provisions of Articles L 611-1 and R 612-1 et seq. of the Consumer Code concerning the amicable settlement of disputes: When the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, they may submit their complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum period of one year from the initial complaint.

 

The MCP MEDIATION mediator can be contacted directly online at the following address: www.mcpmediation.org  or by mail at MÉDIATION DE LA CONSOMMATION & PATRIMOINE – 12 Square Desnouettes – 75015 PARIS

 

In accordance with Article 14 of Regulation (EU) No. 524/2013, the Customer is also informed that the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union: https://webgate.ec.europa.eu/odr/

 

Disputes that cannot be resolved amicably will be submitted to the competent French courts.

 

 

APPENDIX – WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

 

To the attention of MAISON CRIVELLI 27 rue de la Bienfaisance 75008 Paris FRANCE or by contacting our customer service department.

 

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of services (*) below:

 

Ordered on (*)/received on (*):

 

Name of consumer(s):

 

Address of the consumer(s):

 

Signature of the consumer(s) (only if this form is notified on paper):

 

Date:

 

(*) Delete as appropriate